HAPPY CHRISTMAS: Last day for orders will be December 20th. I am having a break and orders received during this period will be processed Monday, January 8th. If you are suffering from Puppps Rash, I can dispatch the Puppps product for ~urgent orders~ from December 29th. I apologise in advance for the inconvenience and thank you for your patience. Thank you for your continued support of my NZ made hand-blended products. Kindest Gillian

customer service

 

 

 

 

 

 

 

Thank you for shopping at Le'Esscience Dispensary
Please familiarise yourself with our terms & conditions

Pick-up option is available for Teviot Valley residents or if you are passing through, you can collect. Please choose that option on checkout.(Pick-up orders will be retained for 2 months then disposed of). Orders will not be processed until payment in full  is received.

Le’Esscience Ltd does not test on animals.

In these T&C's we cover:

Freight Costs
Methods of Payment
Returns and Refund Policy
Shipping within New Zealand
International Shipping
Privacy Policy
Website Security
Disclaimer

Please remember that although our website is accessible 24 hours a day, practice hours are 9 am to 5 pm Monday to Friday.

Sorry, Le'Esscience is not a shop, so coming around to browse isn't an option, however, an appointment can be made for a personal consultation or phone consultation. Please email Gillian@leesscience.co.nz

If you place an order outside practice hours, it will be made and dispatched within the next working day.

All prices are in $NZ and include GST.

Providing excellent Customer Service is very important, we wish to make the experience of dealing with Le’Esscience Ltd,  New Zealand, hassle free and pleasant.

Freight Costs

Within NZ – NZ Couriers (non-rural) - $7.00
Within NZ – NZ Couriers Rural Delivery – $9.50

International – NZ Post
Australia

Standard Airmail Shipping (not tracked)  5 - 10 working days         Costs NZ$10.00 + 0.50 per unit
International Tracked Economy Courier  3 - 6 working days            Costs NZ$26.99 + 1.00 per unit

South Pacific

Standard Airmail Shipping (not tracked)  6 - 10 working days         Costs NZ$16.00 + 1.00 per unit
International Tracked Economy Courier  3 - 6 working days            Costs NZ$49.35 + 0.00 per unit

Asia

Standard Airmail Shipping (not tracked)  5 - 10 working days         Costs NZ$16.00 + 0.50 per unit
International Tracked Economy Courier  3 - 6 working days            Costs NZ$49.35 + 0.00 per unit

North America & Europe

Standard Airmail Shipping (not tracked)  5 - 10 working days         Costs NZ$16.00 + 0.50 per unit
International Tracked Economy Courier  3 - 6 working days            Costs NZ$49.35 + 0.00 per unit

Rest of the World

Standard Airmail Shipping (not tracked)  5 - 10 working days         Costs NZ$16.50 + 0.50 per unit
International Tracked Economy Courier  3 - 6 working days            Costs NZ$49.35 + 0.00 per unit

If you want your order left without a signature, or if you have special delivery instructions, please leave a message to this effect in the Message Box on the checkout form.

Rural delivery freight takes 2-3 days extra to be delivered and the RD contractors are not obligated to get a signature.

Le’Esscience Ltd is NOT responsible for orders that are not signed for.

Pick-up option is available: Once your order is paid for and ready to pick up, we will email you the details.

Le’Esscience is in Roxburgh, Central Otago

Pick-up orders will be retained for 2 months and then disposed of

Methods of Payment

PayPal & eWay
Debit Card & Credit card: Visa & Mastercard only via PayPal or eWay

These options are available at the checkout.

Returns and Refund Policy

All Le'Esscience products are made to order/made from fresh and classed as perishable goods.  Le'Esscience products cannot be returned unless they are faulty or the incorrect product has been dispatched.  Should this occur, returns must be made within 28 days.

All freight is at your expense unless the fault is ours. In that case we will refund shipping too.

If an item ordered arrives damaged, please make a claim by emailing gillian@LeEsscience.co.nz within 48 hours of receiving your order.

If your order does not arrive within a few days of your receiving our notification of it having been shipped, please contact us so we can search for it.

We cannot be held responsible if we are not informed within 7 days as we have to be prompt in making a claim on our freight insurance.

If your order is not paid for within 7 days it will be deleted from the system unless we hear from you.

Shipping within New Zealand

How long will it take to receive my order from Le’Esscience Ltd?

Your order will be dispatched within one business day of payment being received. Your order should take no more than two days to be couriered to you, depending on where you live.

What if my order from Le’Esscience Ltd does not arrive?

Orders are dispatched using reputable couriers with strict delivery policies and schedules. Unfortunately, things do go missing with couriers. Should this happen with your order please send us an email with your order number and we will immediately investigate.

International Shipping

Options are available for airmail or tracked courier.
Orders are dispatched using reputable couriers with strict delivery policies and schedules. Unfortunately, things do go missing with couriers. Should this happen with your order please send us an email with your order number and we will immediately investigate.

It is very difficult to locate untracked missing parcels – all responsible methods are taken to try and locate missing untracked parcels.

Privacy Policy

Le’Esscience Ltd is committed to protecting the privacy of our customers.

Personal information provided by you is used only for the purpose of fulfilling your orders and/or providing you with our product information. This information is sent to you via email directly into your inbox.

We promise that your personal details will not be used for any other purpose.

Your credit card details are used solely for the purpose of fulfilling your orders. The system is such that Le’Esscience Ltd ever sees your credit card details.

Website Security

100% security online is paramount at us at Le’Esscience Ltd and we understand just how important it is to you too. This is why we have made your security our primary concern.

All information that you provide us with is encrypted and transmitted via 128 bit SSL (Secure Socket Layer).

SSL is the system used by all legitimate shopping sites world wide.

It is almost impossible for an unauthorised party to seize the encrypted data. You will know that your details are being safeguarded by looking for the padlock or unbroken key that will appear at the bottom of your browser whenever you are providing us with personal information. SSL is the industry standard for the transmission of credit card details. Your information is encrypted using a complex mathematical algorithm before being sent over the internet.

The authenticity of this site has been established by www.storbie.com and you are welcome to view our certificate information by double clicking on the padlock or unbroken key that appears at the bottom of your browser when you are on the secure part of our site.

Information at Le’Esscience Ltd is protected by firewall technology, and we have procedures in place to insure data integrity is maintained at all times.

www.leesscience.co.nz

Disclaimer

The information provided on our website is for educational purposes only. Individuals receiving this information must exercise their independent judgement in determining its appropriateness for a particular purpose or use.

As the ordinary or otherwise use(s) of products is outside the control of Le’Esscience Ltd, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Le’Esscience Ltd expressly disclaims responsibility as to the ordinary or otherwise use(s). The liability of Le’Esscience Limited is limited to the value of the goods and does not include any consequential losses.

Le’Esscience Limited shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Le’Esscience Limited shall not be responsible for any damages resulting from use of or reliance upon this information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.